CALL MORTGAGE OPTIONS ON FREEPHONE 0800 028 4040

Our promise to you is that we will always treat you fairly. You can expect in all our dealings with you that will we will:

Treat you as we would expect to be treaded - never take advantage of you - be open and honest - quickly out right any mistake that we make.

Are we keeping our promise? Please take a few moments to let us know how we're doing. Please rate each of the following against a scale where:

5 = Strongly Agree, 4 = Agree, 3 = Partially Agree, 2 = Disagree, 1 = Strongly Disagree
Your NameAdviser's Name
#QuestionRatingAdditional Comments
1.My advisor took the time to understand my/our circumstances and my/our needs
2.The advice given to me was clear and easy to understand
3.aThe product or service recommended met my/our needs OR
3.bIt was fully explained whay a recommendation could not be made
4.The written information received was clear and easy to follow
5.All costs were explained
6.The advisor was easy to contact and available to help when required
7.I/We were treated in a friendly, courteous and helpful manner
8.My advisor contacts me on a regular basis to review my needs
9.I/We would recommend the advisor to a friend or family member
10.Overall, the Mortgage Options Promise was kept
11.I/We have other areas we would like to discuss, in particular, Pensions & Investments
Send Query